MS&AD to use Tractable’s AI across Japan to accelerate recovery from auto accidents

MS&AD, one of the world’s largest property and casualty insurers*, is to use AI to accelerate how it processes auto claims, speeding up recovery for its policyholders.

The AI solutions, created by technology company Tractable, use computer vision to analyse photos of car damage – making sense of it as a human would, in near-real time.

MS&AD will deploy the AI across both of its subsidiaries, Mitsui Sumitomo Insurance (MSI) and Aioi Nissay Dowa Insurance (ADI), where it will be used across hundreds of thousands of auto claims a year, accelerating how quickly each is processed by as much as two weeks per claim.

These deployments signify wide-scale, mass adoption of AI across MS&AD’s operations, and mean that vehicles will be returned to policyholders in Japan more quickly than previously possible.

As well as Japan, MS&AD operates across over 40 countries, and its core units, MSI and ADI, have extensive foreign auto operations in Asia, the Americas and Europe.

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